CX Consultancy.

CUSTOMER EXPERIENCE.

CUSTOMER EXPERIENCE.

Premium CX Consultancy.

Customer experience, or CX, is the overall perception a customer has of your brand after interacting with your business. From marketing, to sales, to service - CX is the sum of all touch-points throughout a customers journey and can impact their decision to return to your brand.

Here are some focus areas I can support your business with to help build and retain a loyal customer base.

Customer Journey

A clear customer journey helps your team understand the expectations you have of them in their role and lets your customers know what level of service they can expect from you.

Team Training

Your team are your biggest asset. Invest in them. Dynamic training adapted to their needs will set them up for success to achieve great results for your business.

Feedback Culture

Feedback is a gift and it’s how we all improve. Creating a healthy environment where your team feel confident delivering honest feedback in a clear and constructive way will benefit your business.

KPI Metrics

However you’re measuring the performance of your business, the data won’t speak for itself. Understanding the context to key performance indicators will help identify areas of opportunity.

Visual Merchandising

The way you present your product or service has a huge impact on your customers perception of its quality. Getting the aesthetics right will add value to your business.

Community & Events

When you know your business, you’ll know who’s buying into it. Engaging your customers in events they’ll enjoy creates community around your brand and supports the growth of your customer base.

Brands I’ve worked for...

WHAT ELSE?

WHAT ELSE?

Stylish woman on steps with present stack.

Can’t find what you’re looking for?

Let’s talk.

If your business needs support with something specific that you can’t see here, get in touch.

I’ve managed small but mighty teams of seven for up-and-coming brands as well as seventy-strong squads for more established retailers. I have plenty of experience to share and I'd love to work with you.

LET'S CREATE A GREAT CUSTOMER EXPERIENCE.

LET'S CREATE A GREAT CUSTOMER EXPERIENCE.

Want to work together?

I’m always on the look out for my next creative challenge.

hannah@hhstyle.co.uk
(+44) 7966 717 183

Based in Bristol, UK.